“Having never been through the ordeal of having to assist a parent into a facility and particularly in supporting them in making such a confronting decision, I found the process overwhelming.
Terms and acronyms I had never heard of, fee and charges too complex to comprehend and professionals whom purely saw this as a business decision made me question what was right for our family.
After Dad had stayed at Whitehaven for a number of weeks in respite after recovering from a heart operation it became clear that this facility wasn’t like any other we as a family had seen after recognising dads return home was looking to be impossible.
The staff played a genuine and enthusiastic role in helping Dad in his recovery. Management were consistently available to answer question and help with any questions any time of day. Furthermore when it came to making some more permanent decisions, Dad had made the choice on his own “this is where I want to be”- that simple. He had developed friendships with the other residents and the staff and the food was great.
In working out the finer details the team at Whitehaven gave us flexible and comprehensive choices and assistance in the simple transition from respite to permanency. No hidden costs and complex asset test. No assessments required for levels of care which dad found intrusive.
We are forever grateful for the team and the beautiful caring environment. We have comfort in knowing he is happily cared for by the best”.
